A proactive approach to our customers

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  • Post category:News / Service

At MechTronic, our philosophy has always been to listen to our customers and strive to meet their expectations. As our business continues to grow, so does our investment, and we are delighted to announce that Courtney Haigh has been promoted to Customer Service Coordinator.  

This new role will see Courtney work closely with Lee Firbank (our Projects and Operations Manager) and Rachel Linley (our Technical Support Coordinator) to enhance our customer service support for both internal and external customers. The focus will be to increase dialogue with our customers and ensure that should an issue occur; the right outcome is achieved quickly and seamlessly.  

Brad Wilkie, Managing Director at MechTronic said: “Courtney has been with MechTronic for over four years now and she has gained a wealth of experience in production. The knowledge that Courtney has gained during this time is extremely valuable and will prove beneficial when speaking to customers as she has a real understanding of how our products work.”

Meet Courtney our Customer Service Coordinator

An unrivalled support service 

At MechTronic, we continue to invest in our product range and our team to ensure that our customers receive the service they expect from the industry’s market leader. This is why we employ regional engineers across the UK so that we can get to customers quickly when they need us. 

Rachel will still be the main point of contact for customers looking to book engineers and site visits. Whereas Courtney’s new role will see her actively monitoring customer activity and when required escalating any issues internally, so that further assistance or investigation can take place to ensure that our customers continue to feel valued and supported. 

Brad said: “Congratulations on your new role Courtney. This is a positive step forward for MechTronic as we strive to deliver a proactive service to our customers.”