Craggs Energy have been supplying homes, farms and businesses for twelve years with two delivery depots spread across Lancashire and Yorkshire.
Craggs Energy are proud to be an independent business that is employee-owned and focused on the local area that it serves – with its latest truck featuring its original roots of its hometown of The Piece Hall, Halifax on its livery.
How does OptiMate support Craggs Energy?
Craggs Energy made the decision to move to OptiMate as they could see the benefits that the automatic processes could deliver for their business. In addition, aftercare was also important, should anything go wrong, Craggs naturally wanted to ensure that support was available.
Local support and onsite training
At MechTronic, we pride ourselves on providing that local support when customers need it, with support engineers geographically split across the UK, we can provide that local service. In addition, with each OptiMate that is sold, our team will provide hands-on training and accompany drivers out on their deliveries, ensuring that drivers feel comfortable with the system.
Ben Firth, Sales Engineer at MechTronic accompanied John, a driver at Craggs Energy in January this year. After an initial introduction to the system, they went out on the road to make their scheduled customer visits. Ben said: “The weather was not kind to us that day, it was pouring with rain but as I talked John through the automatic compartment procedure, he couldn’t believe how much easier, and safer OptiMate was.”
In fact, John said: “Some of the deliveries we make, involve climbing up ladders to get to the tank. For this delivery, I couldn’t believe it when Ben said all I needed to do, was stay at the top of the ladder and keep the hose in the tank and that the system would automatically change over to the next compartment, without me having to move – what a game changer!”
We deliver so our customers can too
Emily Yates, Operations and Transport Planner at Craggs Energy said:
“At Craggs Energy, our objective is to provide our customers with a dynamic service. Working with MechTronic has allowed us to utilise innovative technology to provide a more efficient service to our customers.
“Not only this, but a big part of my role as Transport Planner is about supporting our drivers, keeping our trucks running, and most importantly… keeping our customers happy and topped up with the vital fuel they need to heat their homes and keep their business operations running. Our latest fleet upgrades and with the technology from OptiMate allows us to continue to provide a first-class service.
“The service and training we have received from MechTronic has been brilliant!”